Apple TV+ Users Encounter Age Verification Issues on macOS 15

Users of Apple TV+ on macOS are facing significant issues when trying to access content rated for viewers aged 16 and older. Many subscribers have reported that they are unable to watch shows intended for older audiences despite confirming their age within the app. This recurring problem has been a source of frustration for users, as the application repeatedly prompts for age verification.

The issue appears to be specifically related to macOS 15, also known as Sequoia, affecting versions 15.4 and 15.5. While users on iPads, iPhones, and other Apple TV devices do not seem to experience this bug, those utilizing the TV app on Mac are left unable to access a portion of their subscription content. One user expressed their discontent in an Apple support forum, indicating that despite confirming they are over 16, they were still blocked from viewing content for an extended period.

Standard troubleshooting methods, such as logging out and back into the TV app, adjusting age restrictions in system settings, or reauthorizing the Mac, have not been effective for users seeking to resolve this issue. Although many had hoped that the release of macOS 15.5 would rectify these problems, reports suggest that the underlying age verification glitch persists.

Currently, the Apple TV app is primarily affected by this malfunction, leading to a diminished viewing experience for many paying subscribers. Users, particularly in Germany, may want to reach out to Apple's customer support to report the issue and potentially inquire about refunds for their subscriptions due to the lack of access to paid content.

In the meantime, users have discovered a temporary workaround by accessing their Apple TV+ subscription through a web browser such as Safari. This alternative does not appear to be impacted by the age verification bug, allowing users to view content without encountering the same restrictions faced in the app. While using a browser is a feasible solution, many users prefer the convenience of the official TV app for their streaming needs. The ongoing issues have led some to express their frustration, indicating that the situation is becoming increasingly untenable.